How do you ensure your chosen solution is truly sustainable and the best option for your business over time? EquaTerra will help you determine how to optimize your business processes and information technology (IT) organization utilizing the services outlined below.

Diagnostic & Benchmark
How is your organization performing versus peers, the market and outsourcing service providers? To help you find out, EquaTerra has compiled robust market data from the hundreds of client engagements we’re involved in every year. Unlike pure benchmarking, these services are intended to provide a guide of market cost and pricing, and a high-level improvement plan. Read more about our Diagnostic & Benchmark services.

Contract Review & Renegotiation Support
Is your contract achieving the intended value? EquaTerra has led thousands of IT and business process outsourcing transactions. We have the data, access to current market deal terms, service levels, pricing and pricing models that can help you continue to achieve the value intended from your outsourcing relationship. We’ll help your team quickly assess opportunities for improvement, and contractual mechanisms to achieve your objectives. Read more about our Contract Review & Renegotiation services.

Performance & Satisfaction Measurement
Concerned about end-user satisfaction within your organization? We can tailor a quick assessment to help understand user issues and map those against your corporate objectives and those of the service provider – be it internal or external. Does your contract capture the real performance of a service? EquaTerra can help you develop contract measures that drive value.